WHAT MAKES HOUSE OF MEDICI LIGHTING DIFFERENT?
“I’ve seen beautiful lights before—what makes yours special?”
Our lighting is more than design — it’s frequency.
Yes, our pieces are sculptural and inspired by Renaissance mastery. But what truly sets them apart is what they make you feel. Each fixture is designed not just to illuminate, but to shift the energy of a space — to calm, center, and uplift.
This is emotional design.
This is light with presence.
This is luxury that lingers long after the switch is off — because it changes what it means to be home.
ARE YOUR PRODUCTS MADE TO LAST?
“Will it last? Or just look good for a season?”
Every Medici piece is made to transcend trends.
Crafted using high-grades, crystal, and sustainable materials, they’re built for homes that honor quality over disposability.
Customers often tell us:
“This lighting has made my home feel brand new"
That's the return on investment for purchasing Medici.
WILL A MEDICI FIXTURE FIT MY HOME, OR IS IT ONLY FOR HIGH-END INTERIORS?
“My space is basic—can I still make this work?”
Absolutely.
House of Medici lighting isn’t about how big or expensive your home is—it’s about how it feels.
Our pieces are designed to transform ordinary spaces into extraordinary sanctuaries, no matter the size or style of your home.
Many of our clients place Medici pieces in apartments, townhouses, and renovations—not palaces.
And what happens? Their rooms feel instantly more elevated, intentional, and complete.
This isn’t about status—it’s about storytelling through space.
A single well-chosen fixture can change how your entire home feels—and how you feel in it.
CAN I CUSTOMIZE THE DESIGN TO SUIT MY SPACE?
“I love it—but can it be made to fit my space?”
Yes. Most of our signature pieces can be customized—from size, shape, finish, and even material. Whether you're working with specific dimensions, color palettes, or design visions, we’ll collaborate with you to create something tailored and timeless.
Many of our clients say their custom piece becomes the most talked-about element in their home.
Your home isn’t off-the-shelf—and your lighting shouldn’t be either.
WHAT IF MY ITEM ARRIVES DAMAGED?
“Will I be stuck with a damaged product?”
Never.
Every order is fully insured and packed with extreme care.
If your item arrives damaged, send us a few photos within 48 hours—and we’ll replace it immediately or issue a full refund.
Our reputation depends on your peace of mind.
And we take both seriously.
CAN I GET DESIGN SUPPORT BEFORE PURCHASING?
“I love the piece—but how do I know it will look good in my space?”
Yes—and this is where we go beyond the ordinary.
You can use our AI Visualization Tool to preview select pieces directly in your space—before you commit.
Most of our clients say: “The second I saw it in my room, I knew.”
Let us help you reach that moment—effortlessly.
DO YOU SHIP INTERNATIONALLY?
“I live abroad—can I still get one?”
Yes. We ship worldwide with full tracking and protective packaging.
From New York to Dubai, Paris to Melbourne, our pieces are on walls, ceilings, and center stages around the world.
We partner with reliable couriers and all shipments are fully insured, so your investment is protected from our door to yours.
DO YOU OFFER RETURNS OR EXCHANGES?
“What if it doesn’t suit my space?”
We offer a 30-day satisfaction guarantee.
If your piece isn’t right, you can return or exchange it with ease.
No complex forms. No hidden policies.
Just email us—we’ll make it right.
IS INSTALLATION DIFFICULT?
“Do I need a professional, or can I do it myself?”
Every Medici piece includes simple installation instructions, and many designs can be installed by a local handyman or electrician.
For larger statement pieces, we recommend a professional installer to ensure everything is positioned perfectly.
“It looked complex—but installation was smooth.”
That’s what we hear most.
DO YOUR LIGHTS USE LED OR TRADITIONAL BULBS?
“Will this be energy-efficient or dated?”
Most of our designs use energy-efficient LED bulbs or integrated lighting.
You get the ambiance of warm light with the benefits of modern energy use, longer lifespan, and lower heat.
It’s elegance—without excess.
ARE THESE SUITABLE FOR COMMERCIAL SPACES?
“Can I use these in a hotel, restaurant, or retail project?”
Absolutely.
Our fixtures are proudly featured in Ritz-Carlton, Hilton, Hyatt, and numerous boutique hospitality spaces.
Design professionals choose Medici when making a space unforgettable.
Visit our Trade Program to unlock exclusive pricing, tailored quoting, and pro-level service.
WHERE ARE YOUR PRODUCTS MADE?
“Where do your designs come from?”
Our pieces are designed with intention and produced through a select network of artisan workshops across Europe and Asia.
Each partner is chosen for their craftsmanship, ethics, and reputation for excellence.
This isn’t factory décor—it’s refined by masters.
DO YOU OFFER A TRADE PROGRAM FOR DESIGNERS AND COMMERCIAL CLIENTS?
“I’m sourcing for a project—can I access exclusive pricing or support?”
Yes. The House of Medici Trade Program is designed for interior designers, architects, developers, and hospitality professionals seeking elevated pieces with concierge-level service.
“You don’t just supply fixtures—you elevate our design language.”
That’s the Medici difference.
CAN I RECEIVE AN INVOICE FOR MY ORDER?
“Do I get proof of purchase or documentation?”
Yes. You’ll receive a digital invoice via email upon purchase.
It includes your order details, pricing, and confirmation for your records—ideal for personal archiving, tax, or warranty needs.
WHAT PAYMENT METHODS DO YOU ACCEPT?
“Can I use my preferred payment method?”
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and other secure options.
All transactions are encrypted and processed safely.
Security and convenience—just as you'd expect.
HOW CAN I TRACK MY ORDER
“Can I see where my shipment is at all times?”
Yes. Once your item ships, we’ll send a tracking number and live status updates to your email. You can also click here to enter in your tracking details for live updates.
You can monitor every step of its journey—from our workshop to your doorstep.
WHAT SHOULD I DO IF MY ORDER DOESN'T ARRIVE ON TIME?
“What if there’s a delay?”
If your order hasn’t arrived within the estimated window, we suggest allowing an extra 1–2 business days, as minor courier delays can occur.
Still waiting? Just email us and we’ll personally investigate and ensure you’re taken care of.
HOW CAN I CONTACT CUSTOMER SERVICE?
“I have a question—how do I reach you?”
We’re here to help.
Contact us at clients@houseofmedici.store and our client services team will respond within 24 hours—often much faster.
Your peace of mind is always a priority.
